- Are sizes exact and include mounts?
- When do I need to pay for my artwork?
- How much will it cost to ship my order?
- Who will deliver my order?
- When should my order arrive?
- Can I send an order to someone else?
- My order is later than I expected what should I do?
- What guarantee do you offer?
- How do I return an item?
- How do I return a gift?
- What happens if my return gets lost in transit?
- How long does it take to process a refund, replacement or exchange?
Are sizes exact and include mounts? Return to top
All sizes quoted are approximates and Exclusive Giclee flat prints include a 3 inch mount.
When do I need to pay for my artwork? Return to top
We do not offer credit terms and all artwork must be paid for when ordered. We currently accept payment through our payment provider Paypal – this allows you to pay with either the usual range of credit/debit cards or via an existing Paypal account.
How much will it cost to ship my order? Return to top
United Kingdom Shipping Cost £5.00
European Union Shipping Cost £15.00
International Shipping Cost £25.00
Who will deliver my order? Return to top
A priority courier service will be used to deliver your new artwork
When should my order arrive? Return to top
Usually, from the day you order, you can expect to be showing off your new artwork purchase in around 5 – 10 business days.
It’s important to note that in some countries, you may need to allow an additional 4 – 5 days for your local customs
Can I send an order to someone else? Return to top
The ‘billing’ address must be your own, however you can choose a different ‘delivery’ address. Please note, because we email your payment confirmation and receipt it’s also a good idea to use your own email address, to keep your secret.
My order is later than I expected what should I do? Return to top
If you feel that your order is taking much longer than it should, you’ve allowed a reasonable time for your local customs to take a look at your new purchase, contact us firstname.lastname@example.org and we’ll see what we can do. When contacting us, please let us know your order number and the full correct delivery address so we can help you as soon as possible.
What guarantee do you offer? Return to top
No Quibbles Guarantee
Our returns policy is simple! Our “no quibbles” guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty; defective you must return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund.
How do I return an item? Return to top
How do I return an item? Simply email us at email@example.com and one of our customer support team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:
Faulty or defective items:
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping. The item(s) must be returned within 30 days of purchase.
How do I return a gift? Return to top
We are happy to exchange faulty or defective products that have been sent as a gift. If you are returning an item but would like to exchange it for something else and you’re not sure what, we are happy to issue a gift voucher for the value of the item you are returning. If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser
What happens if my return gets lost in transit? Return to top
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
How long does it take to process a refund, replacement or exchange? Return to top
Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s). Any refund will be made in the same form of payment that was used to make the initial purchase.
Please note, in all instances Alexandra-G will not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.